What defines the difference between an employee and a valued worker, between a supervisor and a superior leader?

Some hiring executives and social psychologists — while not all in complete agreement — will say it could be emotional intelligence.

The concept of emotional intelligence, a person’s ability to understand and manage his or her own emotions as well as those of others, has been around for more than 20 years. Hundreds of books have been written about it.

via Emotional intelligence: Separating the good from the great? | TheGazette.